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General Terms and Conditions — Vignetteslovakia.com

Last updated: August 27, 2026 by M. Wijnmalen | Reviewed monthly | Next review: September 2026

Quick Summary

This summary is for convenience only. The full terms below are legally binding.

  • We are a third-party service, not the official Slovak government site (eznamka.sk).
  • Your e-Známka is registered within minutes of payment.
  • You have 14 days to cancel — but once your e-Známka is registered, the service is complete.
  • Refunds may be subject to payment processor fees and currency conversion costs.
  • Dutch law applies, but EU consumer rights are respected.

Article 1 — Definitions

  1. General Terms and Conditions: these terms and conditions.
  2. User / We / Us: Maut & Vignette B.V., operating as Vignetteslovakia.com.
  3. Customer / You: the person who concludes a contract with us.
  4. Consumer: any natural person acting for purposes outside their trade, business, or profession.
  5. Service: the service offered on Vignetteslovakia.com — purchasing and registering a Slovak digital motorway vignette (e-Známka) on your behalf.
  6. Service costs:the amount payable by you, including VAT, for the vignette and our service fee.
  7. Agreement: the contract for the purchase and registration of a digital motorway vignette for the Slovak Republic.
  8. eznamka.sk / Slovak toll system: the official Slovak electronic toll system operated by the NDS (Národná diaľničná spoločnosť), accessible at eznamka.sk.
  9. e-Známka / Vignette: digital proof of toll payment for a specific vehicle and time period, registered in the Slovak eznamka.sk system.
  10. Cooling-off period: the 14-day period during which a consumer may exercise their right of withdrawal.
  11. Withdrawal: exercising your legal right to cancel a distance contract within the cooling-off period.

Article 2 — Who We Are

Company Entity

Maut & Vignette B.V.

Trading as: Vignetteslovakia.com Utrechtseweg 1-G, 3811 NA, Amersfoort Netherlands

Important: We are a third-party service provider. We are not the official Slovak government vignette site (eznamka.sk). We purchase and register e-Známkas on your behalf and charge a service fee for this convenience.

Registration

Chamber of Commerce (KvK): 85804363

VAT: NL863747814B01

Headquarters

Computerweg 22

3821 AB Amersfoort, Netherlands

Contact

Phone: +31 (0) 85 303 39 23 Available: Mondays to Fridays, 09:00–17:00 CET
Help Centre: Vignetteslovakia.com/help

Article 3 — Applicability

  1. These terms apply to every offer we make and every contract between you and us.
  2. These terms are available on our website before you complete a purchase. You can save or print them at any time.
  3. These terms apply to all customers, including consumers as defined in Book 6, Article 230g, of the Dutch Civil Code.

Article 4 — The Agreement

  1. The agreement is concluded when you accept our offer (complete checkout) and meet the conditions (provide valid details and payment).
  2. We will immediately confirm your order electronically.
  3. We use appropriate security measures for electronic payments and data transmission.
  4. With your order confirmation, we provide:
    • Our contact details for questions or complaints
    • Information about your right of withdrawal
    • The total price, including VAT
    • The withdrawal form 

Article 5 — Your Right of Withdrawal (Consumers)

  • You may cancel within 14 days without giving a reason.
  • The 14-day period starts the day after you complete your purchase.

However, when you purchase an e-Známka, you expressly request that we register it immediately. By completing checkout, you acknowledge that:

  • You want the service performed immediately.
  • Once your e-Známka is registered in the Slovak system, the service is complete.
  • You waive your right of withdrawal once registration is complete.

This is because a registered e-Známka cannot be “returned” — it’s linked to your licence plate in the Slovak national database.

Article 6 — How to Withdraw

  1. To withdraw, contact us via the Help Centre or use the withdrawal form below.
  2. You must notify us within the 14-day cooling-off period.
  3. If you withdraw after requesting immediate registration, you will pay for the portion of the service already completed.
Note: By requesting immediate performance of the service (direct registration), the Consumer acknowledges that they lose their right of withdrawal once the Service has been fully performed (the e-Známka is active).

Article 7 — Refunds

  1. We will acknowledge your withdrawal request promptly.
  2. If eligible for a refund, we will process it within 14 days using your original payment method.
  3. What we may deduct from your refund: 
    • Payment processing fees: Our payment processors (PayPal, card providers, and local payment methods) charge us non-refundable transaction fees. We may deduct these from your refund.
    • Currency conversion fees: If you paid in a currency other than EUR, any conversion fees applied to your original payment are non-refundable and may be deducted from your refund.
  4. Typical payment processor fees range from 1.5–3%, depending on your payment method. Currency conversion fees vary by provider.
    • We will confirm the exact refund amount before processing, so there are no surprises.
    • Refunds are otherwise free of charge.

Article 8 — When Withdrawal Is Not Possible

  1. You cannot withdraw after the service is fully completed if:
    • You expressly requested immediate performance (registration of your e-Známka).
    • You acknowledged that you waive your withdrawal right once registration is complete.
  2. Both conditions are confirmed during checkout.

Article 9 — Prices

  1. Our prices include:
    • The official Slovak vignette toll fee (as set by NDS / eznamka.sk).
    • Our service fee for registration and support.
  2. All prices include VAT.The total price is shown before you pay, with no hidden fees.

Article 10 — Our Guarantee

  1. We guarantee that your e-Známka will be correctly registered in the Slovak eznamka.sk system.
  2. Fine guarantee: If you receive a fine due to an error on our part, we will:
    • Refund the cost of your vignette.
    • Cover the fine amount.
  3. This guarantee applies only to errors caused by us, not errors in information you provided (e.g., incorrect licence plate, vignette purchased too late, or issues with the official registration system).

Article 11 — Delivery

  1. We register your e-Známka in the official Slovak NDS system as quickly as possible — typically within minutes.
    You will receive:
    • A confirmation screen immediately after payment.
    • An e-mail with your order details.
    • A second e-mail with your PDF confirmation once registration is complete.
  2. Your e-Známka is valid from the start date you selected.

Article 12 — Payment

  1. Payment is due immediately at checkout.
  2. You must ensure the details you provide (licence plate, e-mail address, etc.) are accurate.
  3. If you notice an error, contact us immediately via the Help Centre.

Article 13 — Correcting Mistakes

Before your e-Známka becomes valid: You can change your licence plate number and country of registration once via your dashboard or by contacting our customer support team.

During your e-Známka’s validity period: No corrections are possible .

Contact us via the Help Centre if you need assistance.

Article 14 — Complaints

  1. Complaints should be submitted via our Help Centre.
  2. Describe your complaint clearly and include your order number.
  3. We will respond within 14 days. If we need more time, we’ll let you know.
  4. EU Consumer Redress: If you’re an EU consumer and we can’t resolve your complaint, the European Commission provides a Consumer Redress portal (managed by the Directorate-General for Justice and Consumers) with a Solution Finder and a list of approved Alternative Dispute Resolution (ADR) bodies: https://consumer-redress.ec.europa.eu/index_en.

Article 15 — Liability

  1. We are liable for damages caused by our failure to properly register your e-Známka, subject to Article 10 (fine guarantee).
  2. We are not liable for:
    • Errors caused by incorrect information you provided.
    • Issues with the Slovak toll system that are outside of our control.
    • Fines incurred before your e-Známka’s validity period.
    • Fines incurred after your e-Známka’s validity period has expired.
    • Consequential damages beyond the fine guarantee.

Article 16 — Privacy

We process your personal data in accordance with our Privacy Policy, available on the Privacy Policy page. We comply with GDPR and do not sell your data.

Article 17 — Applicable Law

  1. These terms are governed by Dutch law.
  2. If you are a consumer resident in another EU country, you also benefit from any mandatory consumer protection laws of your country.

Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract)

To:

Maut & Vignette B.V., Utrechtseweg 1-G, 3811 NA Amersfoort, Netherlands

I hereby give notice that I withdraw from my contract for:

Order number

Enter your order number...

Licence plate number:

Service

Description of service (e.g., 10-Day e-Známka)

Ordered on

DD/MM/YYYY

Name of consumer(s)

Your full name...

Address of consumer(s)

Your full postal address...

Signature (paper form only):

Date

Not Sure If Withdrawal Applies to You? Read our Refund Policy

Have a Different Question? Visit our Help Centre